Privacy Policy
Last updated: January 2025
1. Introduction
Dalo Homes ("we", "our", or "us") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
We are based in Sea Point, Cape Town, South Africa, and we comply with the Protection of Personal Information Act (POPIA) and other applicable South African privacy laws.
2. Information We Collect
We may collect personal information that you voluntarily provide to us when you:
- Fill out our contact form
- Send us an email or phone enquiry
- Enter into a property management agreement with us
- Otherwise interact with our services
The personal information we collect may include:
- Name (first and last)
- Email address
- Phone number
- Property address and details
- Any other information you choose to provide
3. How We Use Your Information
We use the information we collect to:
- Respond to your enquiries and provide customer support
- Assess your property for our serviced accommodation management services
- Provide and manage our property management services
- Communicate with you about your property and our services
- Send you relevant updates and information (with your consent)
- Comply with legal obligations
4. Sharing Your Information
We do not sell, rent, or trade your personal information. We may share your information only in the following circumstances:
- Service Providers: With trusted third parties who assist us in operating our business (e.g., booking platforms, cleaning services, maintenance contractors)
- Legal Requirements: When required by law or to protect our rights
- Business Transfers: In connection with any merger, sale, or acquisition of our business
5. Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
6. Your Rights Under POPIA
Under the Protection of Personal Information Act (POPIA), you have the right to:
- Request access to your personal information
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information (subject to legal requirements)
- Object to the processing of your personal information
- Withdraw consent (where processing is based on consent)
- Lodge a complaint with the Information Regulator
7. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. When your information is no longer needed, we will securely delete or anonymise it.
8. Cookies
Our website may use cookies and similar tracking technologies to enhance your browsing experience. You can control cookie settings through your browser preferences.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
10. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:
Dalo Homes
Sea Point, Cape Town, South Africa